How do I return an item?
Please contact customer service before returning any item. Our company works together with numerous Manufacturers, and Importers; each have similar return policies which are Standard. Shipments returned WITHOUT contacting our office first will NOT be refunded or exchanged.
At the time of delivery, it is the customer's responsibility to inspect the the shipment PRIOR to accepting/signing delivery paperwork. Any sign of damaged boxes or (unboxed) merchandise must be noted on the delivery paper work, and have the freight driver SIGN noting the damages so freight claim can IMMEDIATELY BEGIN THE ACCOMPLISHED. PLEASE take PICTURES. ALSO, keep all packaging and pallets for possible freight inspections. Please be aware that freight claims normally take according to the law 6 weeks for approval.
DO NOT REFUSE THE SHIPMENT; a freight claim can be noted. IF CONSIGNEE refuses the shipment we cannot assist. DECOR-N-MORE, INC WILL NOT BE HELD LIABLE FOR DAMAGES. Returns will not be accepted unless merchandise is returned in the same packing; same with pallets. Pallet must be packed with quality shrink wrapping so the return shipment does not break; merchandise MUST BE RETURNED IN SAME GOOD CONDITION as shipped.
Returns: not accepted without original packaging. Full refund is only offered if the returning shipment arrives in good condition as shipped. Customer is responsible for READING their Proposals, and making sure that what is written on the Proposal is correct....that is what Proposals are for; double check everything written on the Proposal is correct. Phone conversations, and various E mails exchanges are not PROOF customer is correct as customers frequently change their minds on Units and Sizes during the sales process, and only the WRITTEN FINAL Proposal is the contract. We are only responsible for the final written Proposal. WE Said; We Discussed; We Sent Email: is not proof; only Proposals count.
Restocking Fees: All companies have 25% to 50% restocking fees applied if customer refuses the shipment, and customer is responsible for freight costs of returning merchandise
The above information is meant to be helpful informative to assist customers. Virtually all companies within the Commercial Hospitality Industry all have the same policies.